Raise a ticket
Go to Help centre → Contact support (or open /help/tickets) and choose New ticket. Say in a few words what it's about, then describe what happened. You'll get an email when we reply, and you can reply or close the ticket from the same page.
Let support look inside your workspace
Sometimes it's quicker if we can see what you see. Nobody at MSMEPulse can open your workspace unless an Admin allows it, in Settings → Support access.
- Once, for a ticket: one session within 24 hours, for up to the time you choose. You can let us make changes, or keep it read-only.
- Whenever needed: standing permission, always read-only.
Payroll figures stay hidden unless you tick Let support see payroll.
What you can see
Every Admin is emailed when a support session starts and ends. Settings → Support access lists every session: who it was, why, and every page they opened. You can end a running session or withdraw permission at any time; withdrawing ends any session straight away.
Support staff can never change your settings, users or payroll, even with write access.