MSMEPulse is a subscription service provided online by WOODAPPLE SOFTWARE SOLUTIONS PRIVATE LIMITED. This policy forms part of our Terms of service.
1. Summary
| Situation | What happens |
|---|---|
| Free trial | Nothing to pay and nothing to cancel. The trial simply ends. |
| Cancelling a monthly plan | It stops at the end of the month already paid. No refund for the rest of that month. |
| Cancelling a yearly plan | [Option A: refund for unused full months if cancelled within the first 30 days. Option B: no refund; the plan runs to the end of the year.] |
| Charged twice, or charged after cancelling | Full refund of the wrong charge. |
| We end the service | Refund of prepaid fees for the unused period. |
2. Free trial
Every new workspace starts with a free trial of [14] days. No payment details are needed and nothing is charged. If you don't choose a plan, the workspace becomes read-only when the trial ends, so you can still see and export your data, and is deleted [30] days later.
3. Cancelling
- An Admin of your workspace can cancel at any time from Settings → Plan and billing → Cancel my subscription, or by emailing billing@msmepulse.com from the account owner's email address.
- Cancellation takes effect at the end of the current billing period. Until then, you keep full access.
- You won't be invoiced again after cancelling. Any invoice already issued for a period that has started remains payable.
- Add-ons such as payroll can be switched off on their own from Settings → Modules, with the same effect at the end of the period.
4. Refunds
Subscription fees are paid in advance for a month or a year and are generally not refundable for part of a period. Refunds are made in these cases:
- Duplicate or mistaken payments, such as paying the same invoice twice, or a charge after a cancellation took effect: refunded in full.
- Yearly plans: [if Option A: cancelled within 30 days of the start or renewal of a yearly plan, we refund the fees for the full months not yet started, less any discount that applied only to the yearly term].
- Service ended by us, other than for your breach of the terms: refund of prepaid fees for the unused period.
- Where the law requires it.
Refunds are not given for unused users, periods of non-use, or because a feature marked "coming soon" was not yet available. If you believe MSMEPulse did not work as described, contact us first; we'll try to put it right, and may offer a credit or refund at our discretion.
5. Changing plans
- Upgrading (a higher plan, more users or an add-on) applies straight away. The difference for the rest of the period is added to your next invoice.
- Price changes: if we change the price of your plan, you keep paying what you agreed until we've emailed you at least 30 days in advance.
- Downgrading or removing users applies from the next billing period. No refund or credit is given for the current period.
- Switching from monthly to yearly starts a new yearly period, with the unused part of the current month credited. [Confirm against how the app bills plan changes.]
6. How refunds are paid
- Refunds go back to the account the payment came from: by bank transfer for payments made by transfer, or to the original card or UPI account for online payments.
- We process approved refunds within [7] working days. Your bank or card issuer may take a few more days to show it.
- We issue a GST credit note for every refund, adjusting the tax charged on the original invoice.
- Where your company deducted TDS on our invoice, the TDS portion cannot be refunded by us; it is adjusted through your TDS return. [Legal/tax review.]
- Refunds are made in the currency of the original payment (INR or SGD). We are not responsible for exchange-rate differences or charges made by your bank.
7. Delivery of the service
MSMEPulse is software provided online. Nothing is shipped. Access to your workspace is available immediately when you sign up, and any plan or add-on you buy is active as soon as your payment is confirmed (for bank transfers, once our billing team approves the proof of payment, normally within [1] working day).
8. Your data after cancelling
After your subscription ends, an Admin can still sign in and export all workspace data for [90] days. After that, the data is permanently deleted, as described in our Privacy policy. Export your data before then if you need it.
9. Contact
Questions about billing, cancellation or refunds: billing@msmepulse.com, or raise a ticket from Help in the app.