The firm
Ten writers, translators and editors handle document translation and monthly content retainers for companies in India and abroad.
What made the work hard
- Small jobs were sometimes never invoiced.
- Quality varied between translators.
- Glossaries were scattered across email.
How they set up MSMEPulse
- Chose Content, Writing & Translation at signup, with document translation and content writing retainer templates.
- Made a second-linguist review a task on every job.
- Kept each client's glossary and brand guide with their projects.
The templates for Content, Writing & Translation in MSMEPulse: SEO retainer (monthly), Document translation, Content writing retainer (monthly).
A typical month
Each job follows the same steps: brief, translation or writing, review, delivery and invoice. Retainer clients approve a monthly content calendar. Every delivered job is invoiced the same day, or monthly for clients with many small jobs. Overseas clients are invoiced in their currency as exports.
What changes
- Every job has a review step.
- Every delivered job is invoiced.
- Client glossaries and guides are in one place.
See it with your own industry
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