Blog

Recruitment and staffing

Recruitment agencies: tracking placements, fees and replacement guarantees

A placement fee is earned when the candidate joins, and at risk until the guarantee period ends. How small agencies track every role from brief to fee.

MSMEPulse team 路 路 1 min read

Illustration: an invoice marked paid in MSMEPulse, for recruitment agencies.

For a recruitment agency, each open role is a small project: understand the brief, source, screen, shortlist, interview, offer, and then the anxious wait to see if the candidate actually joins. The fee depends on that last step, and sometimes on the months after it.

Agree terms before you start

Terms of business should cover:

  • the fee (often a percentage of annual salary);
  • when it's due (usually on the candidate's joining date);
  • the replacement guarantee (for example, a free replacement if the candidate leaves within an agreed period);
  • what happens if the client hires a candidate you introduced through another route.
Diagram: time and costs logged, an invoice raised, reminders sent, and the payment recorded.
From logged work to a paid invoice, in one place.

Treat each role as a project

Track for each role:

  • the brief and job description;
  • candidates at each stage;
  • interview dates;
  • offer details and the expected joining date.

Invoice on joining, not later

Confirm the joining date with the client and invoice the same day. Delays in invoicing are delays in being paid.

Diagram: a request to the client, uploads through the client portal, a checklist, and the work complete.
Clients upload what you need, and you can see what's missing.

Track the guarantee period

Note when each guarantee period ends. If a candidate leaves early, the replacement search starts immediately, and the client sees you honour the guarantee.

Know your numbers

For each client and recruiter: roles worked, placements made, average time to fill, and fees earned. These show which clients and roles are worth your time.

How MSMEPulse helps

MSMEPulse includes permanent hire and contract staffing templates: role brief, sourcing, interviews, offer and joining as tasks and milestones, with the fee due on joining. Terms of business and offer letters sit on the client checklist, and leads and deals track new client business in the sales pipeline.